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Smart Call

Access products and services by phone, with Smart Call.

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Smart Call is our phone banking service that's simple to use and allows you to access bank accounts and credit cards at any time. And it's absolutely free of charge.

With Smart Call, you can:


  • Check the latest balance in your accounts
  • Credit card limits
  • Verbal mini statements of the last 5 transactions
  • Last credit card statement and payment details
  • Request statement by fax
  • Check First Points balance
  • Transfer funds within FGB accounts
  • Make payments to FGB credit cards from FGB accounts
  • Make utility payments to ADWEA, AADC, DEWA, SEWA and Etisalat
  • Order cheque-book
  • Recharge a Salik account

If you're using Smart Call, you'll receive an SMS informing you about the completion of transactions on your accounts and cards.


Simply call the below numbers to use the service


Conventional Banking 600525500


Islamic Banking 600544400



Terms & conditions

“Smart Call” service is simple to use and customer-friendly and enables customers to access bank accounts and credit cards at any time. This service comes absolutely free of charge. See below for details:


Simple to useSiraj - Islamic Banking

Call 600 525500 within UAE, (Outside the UAE, please call +(9712) 6811511)

Choose the language (Arabic or English) by pressing 1 or 2 and start SMART CALL


Main Menu:
[1] Credit Card Services
[2] Accounts and Loan Services
[3] Reporting of Lost/ Stolen Card
[4] Utility Payments and Transfers
[5] Card Activation
[6] PIN Changes
[7] Internet Banking and Mobile Banking Services

[1] – Credit Card Services
[1.1] Balance transfer, Quick Cash and Installment Plans
[1.2] Balance Enquiry
[1.3] Statement and Transaction Details - [1.3.1] Last 5 transactions [1.3.2] Last Statement Details [1.3.3] Statement by Fax [1.3.4] Transaction clarification
[1.4] Credit Card Payment
[1.5] Loyalty Programs
[1.5.1] First Reward Points [1.5.2] First Green Points [1.5.3] First Miles
[1.6] General Enquiries
[1.7] Mobile Number Update

[2] – Accounts and Loans Services
[2.1] Balance Enquiry
[2.2] Statement and Transaction Details - [2.2.1] Last 5 transactions [2.2.2] Statement by Fax [2.2.3] Transaction clarification
[2.3] Cheque Book Request
[2.4] General Enquiries
[2.5] Mobile Number Update

[3] - Reporting of Lost/ Stolen Card



[4] - Utility Payments and Transfers
[4.1] Utility Payments (Etisalat, ADDC, DEWA, AADC, SEWA)
[4.2] Wasel Payment
[4.3] Salik Payment
[4.4] Fund Transfer
[4.5] Credit Card Payment

[5] - Card Activation
[5.2.1] Credit Card Activation and Commercial Card Enquiries [5.2.2] Debit Card Activation

[6] – PIN Changes
[6.1] Telephone Banking PIN Change
[6.2] Credit Card Cash Withdrawal PIN Change
[6.3] Debit Card Cash Withdrawal PIN Change

[7] - Internet Banking and Mobile Banking Services

Shortcuts to frequently used transactions, after language selection
[1.1] Balance transfer, Quick Cash and Installment Plans
[1.3.2] Last Statement Details
[4.1] Utility Payments
[4.2] Wasel Payment
[4.3] Salik Payment
[6.2] Credit Card Cash Withdrawal PIN Change
[6.3] Debit Card Cash Withdrawal PIN Change